Frequently Asked Questions

Ordering and Shipping Information

1. Where can I register at website?

To get your personal login credentials, you first of all have to order one of the software products at shop.

Go to the details page of the product you would like to have, select the "Add to cart" button on the right, click on to the flashing Cart icon on the top, and proceed to checkout. After payment has been completed, we are going to send you the new username and password to your email address. With these login credentials you can login at the top of our webpage, and download the software ordered.

2. Shipping and Handling Fees

All postal deliveries (national and international) are subject to a flat shipping and handling fee of EUR 3.90 for CDs, DVDs and keypads, and EUR 5.90 for further products except books (VAT included, international shipping fee please see following listing).

C.O.D. deliveries are subject to an additional handling fee of EUR 2.50 (VAT included). Deutsche Post AG charges a fee of EUR 2.00 (VAT included) on C.O.D. deliveries due with receipt of products.

We do not charge a shipping and handling fee on delivery of books by book post. Product Packages containing books and CDs or DVDs are subject to a shipping and handling fee of EUR 3.00 (VAT included).

Shipping fees for products except CDs, DVDs and books by delivery country:

  • Zone 1 (EU): EUR 5.90. Germany, Austria, Belgium, Bulgaria, Denmark (except Faroe Islands and Greenland), Estonia, Finland (excluding Åland), France (except overseas areas and departements), Greece (except mountain Athos), Great Britain (except Channel Islands), Ireland, Italy ( except Livigno and Campione d'Italia), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (including areas outside Europe), Poland, Portugal, Romania, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta + Melilla), Sweden, Czech Republic, Hungary, Cyprus / Republic (except northern part)
  • Zone 2 (Europe not EU): EUR 11.90. Aland Islands (Finland), Andorra, Albania, Armenia, Azerbaijan, Mount Athos (GR), Bosnia-Herzegovina, Campione d'Italia (IT), Ceuta (E), Faroe Islands (DK), Georgia, Gibraltar (GB) Greenland (DK), Guernsey (GB), Iceland, Jersey (GB), Canary Islands (E), Kazakhstan, Kosovo (Serbian province), Croatia, Liechtenstein, Livigno (IT), Macedonia, Melilla (E), Moldova (Republic ), Montenegro (Republic of), Norway, Russian Federation, San Marino, Switzerland, Serbia (Republic of), Turkey, Ukraine, Vatican City, Belarus, Cyprus v Republic (Northern part)
  • Zone 3 (World 1): EUR 16,90. Egypt, Algeria, Bahrain, Iran, Iraq, Israel, Yemen, Jordan, Qatar, Kuwait, Lebanon, Libya, Morocco, Oman, Saudi Arabia, Syria, Tunisia, USA, United Arab Emirates
  • Zone 4 (World 2): EUR 19,90. All other countries that are not included in Zone 1, 2 or 3.

3. When will my order be shipped?

We will ship your order within 24 hours after receipt of payment on working days. If you ordered a software product by download, you will obtain download information within 24 hours after receipt of payment by email notification.

4. Which postal service conducts shipping?

All orders will be delivered by Deutsche Post AG or its partner companies.

5. I cannot open my download file.

If you cannot open your .zip download file to install your software, the problem might be caused by internet browser (know with Internet Explorer™ 5.5). Try to download the software in another browser or contact our support staff for assistance.